Warranty and Terms

All prices are effective as of 1/1/2025 and are subject to change without notice. There is a minimum order of $25. Orders under $25 will be charged the difference. The charge applies to items only; freight is a separate charge.

inTENTional warrants to the original purchaser that its products are free from major defects in materials or workmanship for a period of one year from the date of purchase. For the purposes of this warranty, a defect is any flaw, imperfection, or deviation from specifications that occurs as a direct result of the manufacturing process. Upon receipt of your product(s), an inspection should be completed within 14 days, if a material or workmanship defect is found, call customer service at 1-800-235-2607 for a Return Authorization (RA) number. If, after inspection, we find that the product was defective in material or workmanship, we shall, at our option, either repair or replace it without charge, including additional costs associated with the return. We are not responsible for normal wear and tear, or for damage caused by shipping, accidents, misuse, alterations, or improper installations. Excluded are holes, punctures, tears, pole rub marks and other damages that typically occur during normal installation. Additionally, although we manufacture inTENTional tent products with quality fabrics, we are not responsible for the negative effects of climate, pollution, acts of God, and long or semi-permanent installations. Because tents are temporary structures, it is necessary that any inTENTional tent be installed and maintained according to the manufacturer’s instructions. The use of commercial washing and drying machines will void this warranty.

Full payment is required prior to shipment for all orders unless prior credit terms have been formally approved. Payments made by business or personal check are subject to a <strong>minimum clearance period of 10 business days</strong> before the order will be released for shipping. All checks should be made payable to <strong>Rapid Deployable Systems</strong>. Checks returned due to insufficient funds will incur a <strong>non-refundable $30.00 service fee</strong>.

If you intend to pay by <strong>wire transfer or ACH</strong>, please contact your sales representative to obtain the appropriate payment account information prior to initiating the transaction.

Sales tax will be applied on all orders unless a valid state exemption certificate is submitted and approved. All orders picked up at our New York facility will be subject to 8% NY tax unless a valid NY exemption certificate is submitted and approved.

Net 30 days with approved credit. Open account/credit limits are available through the InTENTional/RDS Credit Department based on available financial information and payment history. Credit applications are required for new accounts and for existing accounts that are expanding credit limits. All relevant credit information must be submitted in a complete and timely manner for credit processing.

Please contact customer service at 1-800-235-2607.<strong> </strong>Customers with past due balances will not be allowed shipment of new orders until past due balances are paid.<strong> </strong>Payments that are past due are subject to a 3% per month interest charge until such time the account is current.<strong> </strong>Discounts, terms, and special offers will be withdrawn if orders are not paid within agreed terms and conditions. In the event that credit is extended, the customer agrees to pay all invoices according to the agreed-upon terms. Failure to do so may result in the account being turned over to collections and/or legal action, and the customer agrees to be responsible for any associated collection costs, attorney fees, and court costs incurred in the enforcement of this agreement.

Custom orders are available through your sales representative.<strong> </strong>Special pricing and product availability will be determined at the time a custom quote is issued. A 50% non-refundable deposit must accompany the order before the order is accepted.<strong> </strong>Custom orders may be subject to a design fee that will be included in the price.<strong> </strong>If a custom order is canceled before material is ordered or production begins, a $500 design fee<strong> </strong>may<strong> </strong>be assessed. Orders cannot be canceled once materials have been ordered or production has commenced.

The customer assumes full responsibility for any legal claims, including but not limited to alleged patent infringement, that arise from products manufactured according to their specifications or designs<strong>.</strong> This includes any claims related to the customer’s chosen materials, dimensions, artwork, or cautionary language. In such cases, the customer agrees to indemnify and defend inTENTional/Rapid Deployable Systems against all related liabilities, damages, and legal expenses.

Order changes may affect product availability and delivery timelines. For orders placed during sales promotions, any changes must be made within the promotional period to qualify for applicable discounts, terms, and special conditions. Changes or cancellations to stock items may incur a 15% restocking fee if the order has already been packaged or staged for shipment. Standard product orders may be canceled without penalty if they have not yet been packaged or staged however, once staged, a 15% restocking fee may be applied at the discretion of inTENTional. All return requests must be submitted within 30 days of receiving the product.

Customers may request to return unused products to inTENTional within 30 days of the original shipping date, provided the return is authorized in advance and meets all stated requirements. All approved returns are subject to a 20% restocking fee. Return shipping costs must be covered by the customer and must be prepaid. Returned items must be received in new, unused, and saleable condition, including all original packaging, manuals, and accessories. Original shipping charges are non-refundable.

To initiate a return, customers must obtain a Return Authorization (RA) number from inTENTional. This number must be clearly marked on the outside of the return package. Returns received without a valid RA will be refused and returned at the customer’s expense. RA numbers are valid for 20 business days from the issue date; if the item is not received within that time, the return will be void. Receipt of an RA does not guarantee credit or refund—returned items are subject to inspection upon arrival. Credit may be reduced or denied if the item is found to be damaged, used, incomplete, or otherwise unsellable. In such cases, the customer may provide a shipping account to retrieve the item. If no account is provided, the item will be discarded and no credit issued. Before items are returned, we strongly encourage the customer to take 360-degree photos of the shipment, as they are responsible for any damages incurred in the return shipment and therefore responsible for filing the claim with the carrier.

Returns will not be accepted for custom-sized and/or custom color/ordered products, custom printed products, or any item used for an event and returned afterward. In cases where a product was shipped in error, the customer must notify inTENTional within seven business days of receipt. If the error is confirmed, inTENTional will cover return shipping costs.

To begin a return, please contact customer service at 1-800-235-2607 to request an RA number and return instructions.

Refunds for approved returns of non-conforming products will be issued to the original method of payment within thirty (30) days of receipt and inspection of the returned product. Applicable restocking fees and/or shipping costs may be deducted from the refund amount.

All orders are shipped F.O.B. Binghamton, NY. It is the customer’s responsibility upon receipt of shipped goods to make sure the order is inspected, complete and undamaged immediately upon receipt. Items damaged in transit must be reported within 7 business days of receipt. Claims cannot be processed for shipments signed clear by the customer. By signing without exception, the customer waives the right to claim shortages or damage. If a shipment arrives with signs of damage, the customer should annotate on the shipping documents and take pictures of the visible damage immediately. Claims for damaged shipments should be made directly with the shipping company and a copy of the documents and evidence sent to inTENTional Customer Service.

Any claims for incomplete shipments should be directed to inTENTional Customer Service at 1-800-235-2607. Claims for mis-shipped products must be made within 15 days of receipt of incorrect products. Claims for damaged goods should be made directly with the freight carrier. Transportation methods are determined by inTENTional. Orders placed on sales programs that require credit approval must be credit approved at least one week prior to shipment or pickup. Additional freight charges due to late credit approval will be the responsibility of the customer placing the order.

Customers may choose to pick up their orders at our Binghamton, NY facility. Pickups must be scheduled during regular business hours (9:00 AM to 4:00 PM EST) with at least 24 hours notice by calling customer service. Orders not picked up within 10 days of the scheduled pickup date may be canceled and the products reallocated.

Customers are responsible for loading and unloading their own vehicles and must bring any equipment needed (e.g., hand truck, pallet jack, additional manpower). inTENTional employees are not permitted to load personal vehicles but will stage product at the dock or main door, depending on the product type. Trucks can be loaded at the shipping ramp.

inTENTional will repair tents that were damaged by normal wear or use. If requested, an estimate for the repair work will be developed on a time and material basis and will be presented to the customer. Actual repair work will only begin once the customer has approved the repair estimate. The actual repair cost may vary. NOTE: Tents must be returned with an RA number. Unfortunately, we cannot accept tents that are badly soiled, wet, abused or deteriorating. Any tent received in those conditions will be refused. Repairs cannot be done while you wait. Repaired items must be picked up or shipped back to the customer upon completion of the repair. Tents that are not picked up within 10 working days after a repair will be shipped back to the customer freight collect. Repairs are limited to inTENTional products only. To find out more about repairs or to schedule a repair, call 1-800-235-2607.

inTENTional will repair or replace at our discretion any defective merchandise returned to the factory under the warranty policy. Replacement tents will not be released from the factory until the defective tents have been returned and inspected.

In the event that an advance replacement is necessary, inTENTional will release the replacement product upon receipt of a new order accompanied by payment. Alternatively, if the customer maintains an established credit account, the associated charges may be applied accordingly. The customer is responsible for all shipping and handling fees related to the advance replacement. Should the returned item be deemed non-repairable or damaged beyond the scope of the warranty, the customer agrees to cover the full cost of the replacement. If the returned product is determined to be covered under warranty, any applicable credit for the original item will be issued at inTENTional’s discretion.

inTENTional is not liable for any incidental, indirect, or consequential damages arising from the use, misuse, or inability to use its products, including but not limited to loss of revenue or business. Our tents are temporary structures and should not be relied on for protection in severe weather conditions. The customer is responsible for proper installation, use, and supervision.

Installation training is available through inTENTional for new customers or existing customers that purchase new products. inTENTional needs at least 30 days notice to schedule the training session. Also, please note that the training session will be a practice installation and not a rental job. Please call 1-800-235-2607 for more information on installation techniques.

When dealing with local fire and code officials, proof of flame resistance is extremely important. All inTENTional commercial tents are manufactured using flame retardant fabrics that comply with one or more of the following regulations: NFPA-701 (Large Scale), FMVSS-302, CAN/ULC-S109-MB7 and CPAI-84.

As proof of compliance, a flame certificate is sealed into every inTENTional commercial product. These flame certificates will clearly indicate only the exact regulations with which that individual tent is compliant. In addition to the Flame Certificate sewn into each inTENTional tent, a copy of the flame certificate is packed with each piece of vinyl.

Blockout vinyl laminate fabrics may contain slight imperfections. Although the highest quality control and inspection processes are used to manufacture this material, the possibility remains that light may penetrate or pin holes may appear in the body of your tent. This may also be apparent in dark colored or translucent fabric. Should pin holes be discovered, call inTENTional Customer Service at 1-800-235-2607.

Tent and sidewall vinyl materials are treated for moderate cold-weather tolerance. However, these products are not intended for use below 32°F or in harsh winter conditions. In such temperatures, vinyl becomes more brittle and may crack or shatter if handled improperly.

Clear vinyl lacks internal scrim reinforcement and is more vulnerable to UV exposure, wind, moisture, and temperature changes. Due to its elasticity, it is also prone to ponding/bagging during rain. Frequent inspections and active water removal during rainfall are recommended to prevent damage.

While our fabrics are treated for mildew resistance, mildew can still form in damp environments. It is the customer’s responsibility to inspect, dry, and store tents properly. Never store tents while wet or damp. Store off the ground in a cool, dry space. Tent fabric should be cleaned using mild soap and water. Avoid bleach, solvent-based cleaners, or abrasive tools, as they can damage vinyl. Use soft cloths or non-abrasive sponges, and allow the material to dry fully before packing. Fabric should be stored in sealed bags, off the floor, away from pests, and in stable temperatures.

Tent fabrics cannot be guaranteed to be waterproof.

inTENTional commercial products are manufactured for use as temporary protection from sun and light rain. For the safety of all occupants, it is required that a complete evacuation of the tent takes place in threatening or severe weather. The tent should also be evacuated if there is any doubt concerning the safe use of this product.

1. The installer or installation company is responsible for the proper and safe installation of each tent. Careful analysis of all possible obstructions (overhead and underground) must be made in advance to determine the type or style of tent that is appropriate for this location and event. Staking requirements must be determined onsite for each installation. The installation company or individual installer must follow the manufacturer’s guidelines and proceed to secure each tent adequately for the site. Some sites may require additional staking or anchoring methods other than those provided with the tent. inTENTional’s responsibility is limited to the construction of the tent. We cannot be responsible for the methods that installers may use to anchor their tents or the results of such anchoring.
2. The use of proper safety equipment is required for each tent installation. Hard hats, gloves, safety shoes, safety glasses and other protective gear should be used at all times when installing and breaking down inTENTional tents.
3. Good judgement and common sense must be used for each tent installation. Since weather is unpredictable, it is the responsibility of the installer to determine the proper time and method to install, secure and dismantle tents. A complete evacuation of the tent is recommended if the weather becomes threatening or if there is any doubt concerning the safety or integrity of the tent.

WARNING:
This product can expose you to chemicals which are known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, go to www.P65Warnings.ca.gov