All orders are shipped F.O.B. Binghamton, NY. It is the customer’s responsibility upon receipt of shipped goods to make sure the order is inspected, complete and undamaged immediately upon receipt. Items damaged in transit must be reported within 7 business days of receipt. Claims cannot be processed for shipments signed clear by the customer. By signing without exception, the customer waives the right to claim shortages or damage. If a shipment arrives with signs of damage, the customer should annotate on the shipping documents and take pictures of the visible damage immediately. Claims for damaged shipments should be made directly with the shipping company and a copy of the documents and evidence sent to inTENTional Customer Service.

Any claims for incomplete shipments should be directed to inTENTional Customer Service at 1-800-235-2607. Claims for mis-shipped products must be made within 15 days of receipt of incorrect products. Claims for damaged goods should be made directly with the freight carrier. Transportation methods are determined by inTENTional. Orders placed on sales programs that require credit approval must be credit approved at least one week prior to shipment or pickup. Additional freight charges due to late credit approval will be the responsibility of the customer placing the order.