inTENTional Return Policy

Customers may request to return unused products to inTENTional within 30 days of the original shipping date, provided the return is authorized in advance and meets all stated requirements. All approved returns are subject to a 20% restocking fee. Return shipping costs must be covered by the customer and must be prepaid. Returned items must be received in new, unused, and saleable condition, including all original packaging, manuals and accessories. Original shipping charges are non-refundable.

To initiate a return, customers must obtain a Return Authorization (RA) number from inTENTional. This number must be clearly marked on the outside of the return package. Returns received without a valid RA will be refused and returned at the customer’s expense. RA numbers are valid for 20 business days from the issue date; if the item is not received within that time, the return will be void. Receipt of an RA does not guarantee credit or refund—returned items are subject to inspection upon arrival. Credit may be reduced or denied if the item is found to be damaged, used, incomplete or otherwise unsellable. In such cases, the customer may provide a shipping account to retrieve the item. If no account is provided, the item will be discarded and no credit issued. Before items are returned, we strongly encourage the customer to take 360-degree photos of the shipment, as they are responsible for any damages incurred in the return shipment and therefore responsible for filing the claim with the carrier.

Returns will not be accepted for custom-sized and/or custom color/ordered products, custom printed products or any item used for an event and returned afterward. In cases where a product was shipped in error, the customer must notify inTENTional within seven business days of receipt. If the error is confirmed, inTENTional will cover return shipping costs.

To begin a return, please contact customer service at 1-800-235-2607 to request an RA number and return instructions.

Refunds for approved returns of non-conforming products will be issued to the original method of payment within thirty (30) days of receipt and inspection of the returned product. Applicable restocking fees and/or shipping costs may be deducted from the refund amount.