How to Win Tent Rental Customers

Customers today are savvy buyers and let’s face it, there’s a lot of competition out there.  People want the most for their money and securing the right tent for their event is no exception.

It’s important that the customer feels confident in your ability to go the extra mile to make the event a success. So, how should your business convey this?

Reputation is Everything in the Tent Rental Industry

Every single job you do should be handled with exceptional professionalism.  It matters.  Word of mouth travels at lightning speed with social media, especially negative reviews.  Protect your reputation by always doing your best to deliver a stellar experience.

Things can, however, go wrong sometimes – you know, the difficult customer you simply cannot please, equipment breakdowns, employees calling in sick…Do your best to foresee complications like these and have Plan B in place to avoid a catastrophic outcome.

Above all, own your mistakes.  Be honest with your tent rental customers and do everything in your power to make it right. Special events are extra stressful for them, so your attention to detail will ensure it’s a day to remember!

Have Paperwork in Order

As a tent rental business, you should provide customers with verification of licensing and insurance up front.  Doing so signals you are a professional and take your job seriously.  A smart customer will ask for proof of insurance to protect themselves from liability.

Provide clearly written estimates that detail exactly what is included after determining the necessary tent size, using guidelines for seating and standing room.  Factor in the extra space needed for a dance floor, stage, catering tables, etc. List the custom options they choose for lighting, décor, climate control and flooring.  Check and double check your calculations.

Finally, your quote and contract should verify logistics of setup, delivery and takedown.  Be sure to include policies for last-minute changes or inclement weather

Stress-Free Tent Rentals

Remember, the goal is to deliver an experience that is memorable and stress-free.  Be professional, responsive and pay attention to the details.  Treat their event as if it’s your own and the reputation of your tent rental business will flourish!